Called to ask why the direct debit had gone up, been automatically renewed. Claim to have emailed me which I did not receive, they claim I did and they would know if I didn't. Rubbish I run two business's and read my emails. To cancel now a £30 fee. So I asked to have written notification before the next renewal, well of course but any letters will cost me £10. £10 for a letter I ask you. Shocking company that I will never use again. I dread to think how unhelpful they would be if I actually needed to claim.