I changed all my pet's insurance over to animal friends as I thought there was good ethics behind the company. I was wrong. I have had my 9 year old bitch insured all her life and never claimed a thing. She recently had mastitus and it cost me £500 in antibiotics so I contacted Animal Friends to claim against policy. Had a long letter back saying she is not covered as it's a pre existing condition??!! She has never had anything before! It works out that because I mentioned to the vets a couple of times in the past when she has been in for her annual booster, how funny my dog is when she has had a false pregnancy they wont cover her! Ridiculus. I called them and after talking to them I dont actually think they would cover her for anything - ever.
Bullmastiff
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What questions did you ask please? I am looking to insure my new dog and dearly would love to hear what you've already asked and would like to know what the response was please
How did the confusion happen? Why does everyone think it was a pre existing condition ? It must have been written down on the Insurance form. Did you hsveffull life cover?