Sainsburys website claim that they aim to settle 90% of all claims within 7 days . It's never happened . They never even acknowledge an email and you can't speak to the person dealing with your claim because 'they don't speak to customers ' . Awful awful awful . We pay £600pa for our cocker and the last claim took 4 weeks plus by the time the cheque cleared it was nearly 6 weeks in total . I know other people who's insurers pay straight into their bank account