Sainsburys website claim that they aim to settle 90% of all claims within 7 days . It's never happened . They never even acknowledge an email and you can't speak to the person dealing with your claim because 'they don't speak to customers ' . Awful awful awful . We pay £600pa for our cocker and the last claim took 4 weeks plus by the time the cheque cleared it was nearly 6 weeks in total . I know other people who's insurers pay straight into their bank account


Cocker Spaniel


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Posted: 08/03/2017

Im currently having this problem. I claimed almost 4 months ago!
Every time i call im told its being handled by another department whome I cant speak to and that they are assessing it.

I feel like theres no chance of this ever happening!