Last claim was a nightmare Three months to resolve but now because I did not change (my own silly fault). It has started today for my second dog. Phoned for claim form a week ago. Dog went in for op. Today. Phoned 20 mins to see where my claims form was but could not get through. 25mins later customer service answered. Had to go all through questions to be told I will put you through to claims. I said you will be lucky. Tried to put me through and cut me off. Tried claims for 15mins. And had to go through it all again. Told it takes 5 days to arrive. Text on Monday said claim form had been sent out. THIS IS ONLY GETTING THE FORM.