I have had pet insurance with pet plan for over a year now for my cavalier king Charles spaniel. When he was a puppy he had a condition that affected his immune system which showed symptoms on his eyes, instead of looking into what the condition was the sales women put an exclusion on his eyes.

I have disputed this fact with them because it isn't an eye condition and now because he has contracted a separate eye condition which needs no treatment and has no connection to the condition he had as a puppy they are refusing to remove the exclusion.

I am disgusted in the way that they have dealt with me, no one is listening to me or the numerous letters from my vets. No body is listening to the facts, I have no issue with them putting exclusions on pre existing condition but to exclude an entire eye is just stupid.

I care about my pet enough to pay £33 a month to make sure if he does fall ill he is cared for properly like millions of other loving pet owners and for the "number 1 uk pet insurer" to not give a damn about my pet or the customer who is paying £400 a year is horrid.