At present I'm 'dealing ' with claims for my dog Blue who was sadly put to sleep at the end of November. Four claims were submitted, the first in September, the last in December. I feel as if I am fighting a losing battle, with every excuse being fired at me with each phone call I make. Since early November it's been me contacting 'them', hardly ever a promised return call! The middle two claims have been settled, so why the very prolonged delay over the other two? As a pensioner and with the stress over losing my dog I think they expect me to give up! Unbelievable!!