My dog had £3,500+ worth of spinal surgery over Christmas, relating to a spinal disease. Terms and conditions had a long list of bone and disease related coverage, but as this was "cartilage" and not "bone", PetPals refused to pay a single penny, not even the initial £25 consultation fee! Splitting hairs as far as I was concerned, absolute crooks with high targets to avoid making any settlement.
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pity I didn't find these reviews before I took out insurance and has now cost me £300+ The policy is as useful as a chocolate fireguard in my opinion
They are the worst company I have ever dealt with don't use them I paid out 1800.00 on my pet no chance of seeing that again.
They are the worst company I have ever dealt with don't use them I paid out 1800.00 on my pet no chance of seeing that again.