One of my cats had a urinary tract infection at the end of October 2014. There were 4 vets bills, which were sent to Sainsbury's Pet insurance on 17 November 2014. Since then my vet has sent 2 sets of medical history's (they lost the first one)! I have made 7 telephone calls to be fobbed off with "we are waiting for the underwriters to review this claim". It is now 10 weeks since the claim (for £364) was submitted to Sainsbury's and I am no further forward. This policy expires in March and I will not be renewing. Neither will I recommend this insurance to anyone. I am paying £27 monthly for cover for 2 cats. DO NOT USE THIS INSURANCE!!!