I have never claimed for my dog in 9years with sainsburys , after my needed a back operation I submitted my forms promptly and was personally there when information was faxed and emailed to sainsburys . They claim repeatedly that information is missing . 3 times I have had the information re sent by all parties concerned , going there and asking for it to be done in front of me . I was then told all was complete and received and would be up to 10 days to complete the claim . Well over 2 weeks later I heard nothing so called again only to be told that part information was missing from the history and that it had only been received 2 days ago . Please if you are considering sainsburys for pet insurance DO NOT PLEASE AVOID