I have two dogs that have been constantly insured by tesco on separate policy numbers. When my oldest dogs renewal came around i decided to combine the two policies and was issued a different policy number.
There has been no break in insurance cover just a change in policy numbers to bring the two dogs under one number.
i had to make a claim for my oldest dog and tesco will not pay out stating this was a pre existing condition before the policy started. She had no pre existing condition and has not had one day where she has not been insured. currently taking this up with the finanacial ombudsman as if i has left stella on her old policy number there would not have been a problem.