I took out insurance for my boxer pup, unfortunately she has needed an orthopaedic investigation after 2 years . On checking the policy there is £85 excess and 20% excess which was mentioned at point of sale.
In essence misold the policy via a telephone slaes pitch
Species:
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How have you been 'mis-sold' the policy when you even state yourself that the excess was told to you at the point of sale?