Discussed in there service and there claims team are rude and unprofessional ! They also clearly had me on loud speaker in the office while they just wound me up ! Also told you can't talk to my manger they are not here !! Cancelled both policies and am telling all my friends and family of the shocking service !! One of my cats had died so I would have expected amore professional service !! Senior consultant BEN was the worst !!! They will do anything not to pay !!!