Claim arrived at Petplan 16th April 2014 and since they claim 90% of claims dealt with in five days I was hopeful. What a fool I was/am it's now day 25 and still no settlement. I would advise pet owners to put the insurance money away each month and settle your own claims --- Petplan don't care and tell lies.
They don't seem to realise that at the end of the line/email there is a worried client who has to make ends meet. I am cascelling my policy and certainly won't be insuring my new puppy with them.