Awful service after puppy passed away


We insured our puppy with Homebase and when he sadly passed away at 9 months they paid us the insurance and everything was fine, we cancelled the insurance and received a letter offering their condolences. We thought that would be the end of that but we are still receiving letters about our monthly direct debits not being paid, we rang them and explained again. Today we received a letter asking us to renew Barneys insurance and what deals they could offer us, naturally this was upsetting, we rang them again and they said it was a computer glitch even though they told us last time that we had been taken off the system. They offered no apology and almost blamed us for their mistake. Awful service and we will never insure a pet with them again.


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