Have been with Animal Friends since 2009, my Westie was taken ill with Pyometra and nearly died we had to have an emergency spay to remove her infected womb so she didn't die. Our costs came to £700.00, we put in our claim and Animal Friends are refusing to pay it as in her notes at the surgery it was suggested 10 years ago to spay her which we refused because we were going to let her have puppies and they are using this as an excuse not to pay even though Pyometra only effects 2% of girl dogs. If every girl dog was spayed just in case they'd be no dogs left. Just to let them know Watchdog is my next port of call. Please read reviews on other forums this company just takes your money and won't pay out