Have had cover for my 2 cats with Asda for 10 years without a significant claim - then one cat developed epilepsy in early October last year, the other broke his leg 3 weeks later. Nov/Dec spent jumping through paperwork hoops, received a confirmation e-mail just before Christmas stating that I would be paid in 5 days. Despite weekly calls to Customer Services am still waiting at the end of January. Considering legal action to recover my money. Will never use them again.