1 Directline tried every way they could not to pay the pet claim out I would not recommend them , I will not be paying them anymore and when my house insurance comes up for renwal that will go to. thanks for taking my money direct line Species: Leave a comment Your name Email Comment From time to time, we would like to send you the latest news and updates from Pet Insurance Review and exclusive offers from our partners. Please sign me up for the Pet Insurance Review newsletter which features the latest news, updates and pet care tips. Please send me special offers from our partners, including natural pet food coupons, pet healthcare discounts and more. So that we can send you information and offers which are tailored to you and your pet, please let us know which type of pet(s) you have: Your pet Cat Dog Equine Other Submit comment Posted: 24/02/2014 By:   I agree, I am having problems, I have paid out nearly £3,000 on my dog, having paid pet insurance for 6 six years and they are refusing to pay out. I am going to fight, as they are taking peoples money under false pretenses.