Refused to pay out on an infection


My dog was covered for a list of named conditions which included Infectious Diseases - she contracted Pyometra. Her treatment cost me £824. I was prepared to pay the £100 excess but was astounded when they refused to reimburse me for the rest which I had already paid to the vet.


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Posted: 20/01/2015

Just had the same experience and i am going to go to the ombudsman about this