my claim was delt with promptly almost by return post..they just refusd to pay out shame on you Pet Plan to take a whole months pension from a pensioner.m my payment was direct debit at £17.58 per month.
The policy that they recommended to me to help me with the excess on any claim , was not worth the paper it was written on cleverly written to avoid any payment from them.
The policy turned out to be a 12 month based one , claim once only or if it goes over the 12 months you get nothing .
MY crusade now is to warn all my pet friends and internet buddies of this scam....
Keep away from this company