Do not cover with this company. We have had insurance coming to 7 months & they will not pay out for my dog. My dog has been advised emergency surgery on anal glands due to infection & absess. The insurance have said this is pre existing because he had...

Is there anyone actually there to answer the phone. My premiums have doubled since last year and I tried to call to cancel. I have been on hold 45 minutes and again 40 minutes, can't keep hanging on for some one to answer. Got much cheaper quote elsewhere...

Terrible service, an absolute con. they state without a full medical history with no gaps they will not pay up on a first insurance claim. so why they hell am I paying them???? Paying out what for? They refuse to pay up on a first claim if you have any...

Definitely don’t get their pet insurance. Just had my renewal through and it’s jumped from £74/month to £140/month for a 5 year old dog with no claims over the last 12months.
She’s a small to medium crossbreed so isn’t in the senior age bracket, she’s...

I am chasing a claim submitted originally in august. In that time I have been told the policy number is wrong, the policy has been cancelled ( it absolutely had not) , been passed from pillar to post , with no one knowing what is happening. The claim...

My girl died at 2yrs old they refuse to pay out as I didn’t have a receipt of purchase. How can I give myself a receipt! I was devastated that my beautiful youngster was of no value. It was an insult that they sent £100 toward her cremation. I have...