Policies for two cats for 8 years . First claim in all that time and they did everything possible to make the process difficult and avoid paying at a time when I was grieving . Was advised could claim up to £100 for euthanasia, sent a settlement for £0.80 after taking the £99 excess already for the cost of treatment and investigations. Totally insensitive staff . Matt who I spoke today even laughed when I tried to explain what had happened . Avoid this company for your pet insurance .