I am looking for some advice.
We have recently made a claim to recover costs of the treatment our 1 year old lab. He had bad stomach and had to undergo x-rays. Costs around £500.
Animal Friends rejected our claim saying it was a pre existing condition as our pup had bad tummy previously (it was a year ago and we were switching his food).
We have received a formal letter today with them rejecting the claim but saying to us that in the vets notes there was an indication that the dog was biting us (exaggeration as the dog was 6 months old at that time and was bite playing). We only asked the vet for advice as to how to stop him bite playing that was all. Now animal friends said they won't cover our dog for public liability claims due to him biting us! what a ridiculous thing to say!
Finally they mentioned that the dog won't be covered for any divestive system illnesses as well.
Basically it looks like our dog is not cover for anything at all at this point!
Very disappointed with this company!