had X-rays and treatment for our dog that highlighted severe arthritis in his front legs. The cost was more than the £500 per condition limit so ewe only claimed for £500, which was rejected as being a pre-existing condition. Spent 6 months "debating"...

I have had no complaints about my old insurance policy, except for the price which has crept up over the years and now my Labrador has reached the age of 10 years, it nearly doubled from last year. I was forced to look for a cheaper quote and I found it...

Have claimed twice for my dog, brilliant customer service and paid out prompt both times.

I am really disgusted with the poor service of paying out a claim. My dog has cancer and is being treated by an oncologist, at a practice over 100 miles away from our home. (my vet referred my dog there). This is soooo expensive, being in the thousands...