Recent Reviews
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Helpful Advice During Crisis - Animal Friends
Louise, 21 February 2012
I have had insurance with animal friends for several months now, and quite recently I’ve had to make a claim for my dog after she damaged her spine. During a truthfully traumatic period for myself and my husband, Animal Friends were able to handle my case delicately, providing sympathy and a service you expect from a company that was voted one of the top ten for insurance providers in the country. They made sure that all documentation was correct and up to date and paid the vets directly, which meant that the financial troubles we were worried about were lifted almost straight away. Great service from them, so I’m happy to support them.
Very Pleased With Animal Friends Insurance! - Animal Friends
Amber, 15 February 2012
I am very pleased with the way animal friends has managed my claim. The surgery came to over £2000 and without their help I would not have been able to keep my dog. They processed the claim quickly and paid out as soon as possible. I recommend AFI to all my friends.
Arrogant staff especially Heidi! - Argos
Steve H, 27 November 2011
I have been with Argos for 7 claim free years but when the recent renewal came through with another increase this time of 30% I thought I would see if they can reduce the premium. After 20 minutes on the phone getting nowhere a supervisor called HEIDI who was a total waste of space and arrogant threatened me that the calls are being recorded (that should be her worry not mine as she was ruder than I or my wife were)said that she could not tell me if other premiums had been reduced and said that ours had gone up due to a number of claims in our area. I was only asking if they could give me some loyalty reduction but HEIDI was having none of it and when I said I may cancel she done it promptly. NEVER USE ARGOS, wrong information on the system, rude staff massive hikes in premiums. AVOID
con merchants - E & L
Paul Quixall, 27 November 2011
policy not worth the paper its written on very rude on the phone everyone who loves their dogs stay away from them you are throwing your money away they should be exposed on Watchdog
have I been ripped off - Petplan
A jones, 7 November 2011
my claim was delt with promptly almost by return post..they just refusd to pay out shame on you Pet Plan to take a whole months pension from a pensioner.m my payment was direct debit at £17.58 per month.
The policy that they recommended to me to help me with the excess on any claim , was not worth the paper it was written on cleverly written to avoid any payment from them.
The policy turned out to be a 12 month based one , claim once only or if it goes over the 12 months you get nothing .
MY crusade now is to warn all my pet friends and internet buddies of this scam....
Keep away from this company
Won't pay up - E & L
Andrea Ford, 10 October 2011
I took out the best insurance on offer with this company which also covered death benefit of the price of my puppy.
Ruby became ill at 8 months old. She was, of course, taken to the vet who carried out xrays and then an exploratory operation where they took biopsies of all her organs. Two days later she died on 25th August 2011 before the vets even had the pathology report back.
When the report came through she had numerous things wrong, swollen spleen and liver, enteritis and probable leukaemia. She had no chance of surviving.
The insurance company (still haven't paid the vets to date) refused to pay out for her death because the vet did not give a conclusive cause of death. This was because the vet said that any one of her ailments could have caused death so they were unable to specify. Even if they had done a post mortem, they still would not have been able to say for definite. Even though the vets contacted the insurance company to explain, they would not change their minds.
Even at post-mortem, cause of death cannot always be established and a very good example of this was on the TV quite recently where they were carrying out a post mortem on a turtle which had been killed by a speedboat. The lung had been sliced through but they could not tell at post mortem whether it died of blood loss or suffocation.
The loss of our puppy was very traumatic for us, losing our puppy so young and in pain - the insurance company just made matters so much worse.
I would definitely not recommend this company. You only know a good company when you make a claim, so don't make the same mistake.
Perhaps they are right in the letter of the law but certainly not morally.
They will find any excuse to not pay for a claim - Animal Friends
Syd Brewitt, 8 September 2011
My GSD had a gastric torsion and spent 6 hours in surgery - this led to a neurological problem where she lost the use of her left hind. Animal friends won't let me claim for any treatment because she had a back problem 3 years ago which was fully healed. They now won't cover for anything relating to the back, spine, pelvis or any lameness. They also won't cover for anything to do with the digestive system OR cysts and warts - even though it was a small cyst in 2007 which I only mentioned to the vet in passing at a routine appt and disappeared of its own accord! Animal Friends have gone through ALL her veterinary history with a fine-tooth comb and seemingly everything is now a get out clause... AND they took ages to pay out to the vets.
Extremely Rude Customer Service Person - LV
Penny , 13 August 2011
I recently started my premium pet insurance with LV(17th July).On checking my bank statement I noticed they had taken my initial payment twice, one on 22 july and one on 1st Aug.Both entries clearly state "initial payment" When I rang to tell them, the clown at LV said she couldn't see any payment taken twice and there was no way for her to check this. I was told that the only way I could get my money back was to send her my bank statement!! (as if) Apparently her manager? agreed with her. For a company like LV it's disgusting that they have no way of checking monies that come to them via their customers other than requesting ones bank statement. After a heated discussion she was adamant that this would be the only way I could get my payment refunded.
I've had car insurance with LV for quite some time and have
only ever been treated with courtesey unlike the rude,arragont person that dealt with my query in the Pet Insurance dept.
CUSTOMER SERVICE TRAINING SPRINGS TO MIND.
Direct debit cancelled.
Will do anything to prevent paying out! - Animal Friends
N Graham, 4 August 2011
Our dog had an infected flea bite near his neck and needed a general anaesthetic to clean wound etc. Upon claiming, Animal Friends decided that because the dog had seen the vet about sore feet, (5 years previously!), it constituted a "skin condition" and refused to pay out, adding in an exclusion to the policy. They also noticed that the vet had noted a "no cause for concern" fatty lump whilst administering routine vacinations so all tumours, growths and cysts were also excluded. I clarified my position with our vet as Animal Friends accused me of trying to commit fraud for not declaring these "conditions" before taking the policy out. He checked the dogs history and confirmed they should / could not be classed as conditions and Animal Friends are guilty of being grossly unfair.
Very Slow to Pay Out. - E & L
raj1971, 18 June 2011
Was with E&L. Did eventually pay out - but took months
EXCELLENT ALL ROUND SERVICE - The Green Insurance Company
G T GIBBONS, 18 May 2011
WE NEEDED URGENT SPINAL SURGERY ON OUR SPANIEL THE INSURERS WERE POLITE AND UNDERSTANDING AND SETTLED ALL CLAIMS QUICKLY.EXCELLENT SERVICE ALL ROUND
Over a month still no money - LV
amanda, 11 April 2011
Am still waiting for 2 lots of insurance claims to be filed and paid first one is dated 11th march on their records
customer service is terrible one of their staff told me to stop moaning as everyon is still waiting. not happy!
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