Recent Reviews
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Very helpful, paid out no problem - E & L
S Butler, 22 October 2012
When my dog developed a lump in his neck on holiday I phoned them to check what was covered, They pointed out that when I submitted a claim if he had been seen by more than one vet, which he subsequently was to make that clear so only one excess payment was taken. He was referred to an oncologist, I phoned again to be met with 'of course he was covered'.They were very helpful at a very stressful time.
300% increase in premiums in just 6 years - Marks & Spencer
sarah bartlett, 1 October 2012
My dog has an on-going illness which he was diagnosed with from a young age well after the policy was taken out.
I have claimed and Marks & Spencer have always paid up no problem BUT I have been punished by the EXTORTIONATE inscreases in the premiums each year.
I took the policy out in good faith and am now stuggling with the whopping £106 monthly repayments. When I took the policy out just 6 years ago it was around £30.
My dog is just 6 years old and only half way though his life. If they continue to raise the prices in the same manner I will be paying £200 a month in another couple of years.
Please please please steer clear of Marks & Spencer. If you are unlucky enough to have a pet with an on-going illness you will priced out of being able to pay for the insurance. Either your pets health will suffer or you will become bankrupt.
No Problems - E & L
Lynne, 29 August 2012
I could not fault this company. My dog had a leg operation and then a brain tumour.We had scans done at a refferal centre an although I had to pay up front I had all my money back no problems.I had also heard bad reviews but my experience with them was excellent,they never questioned any of the bills
Prices shoot up over the years - Marks & Spencer
J Brady, 18 June 2012
I've been with M&S for 7 years and each year the policy prices have shot up so now I'm paying approx £1,500 for 2 dogs .... I feel they know they have you because you can't move anywhere else because previous or current conditions won't be covered.
There payments have always been very timely I must say but I feel the cost is excessive for the conditions I've claimed for.
Stay away from Animal Friends - Animal Friends
Emma , 20 March 2012
Don't fall for their charity image! They won't pay out on our cat's heart scans since we can't get the Swedish vets to translate medical records from Swedish to English. We have provided AFI with signed documentation from these vets, stating that our cat had no previous heart related problems and that he was completely healthy upon leaving Sweden (they do a full check up for the European Pet Passport). Not enough for AFI, they will make new demands until we are forced to give up.
get lifetime cover - Animal Friends
v holt, 20 March 2012
We rescued our dog and he was healthy until there was a virus in the mains water supply that the authoriies didnt warn anyone about until too late. Since then he has a bad auto immune system. His bills are in the £1000's and have always been paid .
However as a word of warning to anyone wanting pet insurance pay the extra and get lifetime cover as most policies only cover your pet for 12 months
Helpful Advice During Crisis - Animal Friends
Louise, 21 February 2012
I have had insurance with animal friends for several months now, and quite recently I’ve had to make a claim for my dog after she damaged her spine. During a truthfully traumatic period for myself and my husband, Animal Friends were able to handle my case delicately, providing sympathy and a service you expect from a company that was voted one of the top ten for insurance providers in the country. They made sure that all documentation was correct and up to date and paid the vets directly, which meant that the financial troubles we were worried about were lifted almost straight away. Great service from them, so I’m happy to support them.
Very Pleased With Animal Friends Insurance! - Animal Friends
Amber, 15 February 2012
I am very pleased with the way animal friends has managed my claim. The surgery came to over £2000 and without their help I would not have been able to keep my dog. They processed the claim quickly and paid out as soon as possible. I recommend AFI to all my friends.
Arrogant staff especially Heidi! - Argos
Steve H, 27 November 2011
I have been with Argos for 7 claim free years but when the recent renewal came through with another increase this time of 30% I thought I would see if they can reduce the premium. After 20 minutes on the phone getting nowhere a supervisor called HEIDI who was a total waste of space and arrogant threatened me that the calls are being recorded (that should be her worry not mine as she was ruder than I or my wife were)said that she could not tell me if other premiums had been reduced and said that ours had gone up due to a number of claims in our area. I was only asking if they could give me some loyalty reduction but HEIDI was having none of it and when I said I may cancel she done it promptly. NEVER USE ARGOS, wrong information on the system, rude staff massive hikes in premiums. AVOID
con merchants - E & L
Paul Quixall, 27 November 2011
policy not worth the paper its written on very rude on the phone everyone who loves their dogs stay away from them you are throwing your money away they should be exposed on Watchdog
have I been ripped off - Petplan
A jones, 7 November 2011
my claim was delt with promptly almost by return post..they just refusd to pay out shame on you Pet Plan to take a whole months pension from a pensioner.m my payment was direct debit at £17.58 per month.
The policy that they recommended to me to help me with the excess on any claim , was not worth the paper it was written on cleverly written to avoid any payment from them.
The policy turned out to be a 12 month based one , claim once only or if it goes over the 12 months you get nothing .
MY crusade now is to warn all my pet friends and internet buddies of this scam....
Keep away from this company
Won't pay up - E & L
Andrea Ford, 10 October 2011
I took out the best insurance on offer with this company which also covered death benefit of the price of my puppy.
Ruby became ill at 8 months old. She was, of course, taken to the vet who carried out xrays and then an exploratory operation where they took biopsies of all her organs. Two days later she died on 25th August 2011 before the vets even had the pathology report back.
When the report came through she had numerous things wrong, swollen spleen and liver, enteritis and probable leukaemia. She had no chance of surviving.
The insurance company (still haven't paid the vets to date) refused to pay out for her death because the vet did not give a conclusive cause of death. This was because the vet said that any one of her ailments could have caused death so they were unable to specify. Even if they had done a post mortem, they still would not have been able to say for definite. Even though the vets contacted the insurance company to explain, they would not change their minds.
Even at post-mortem, cause of death cannot always be established and a very good example of this was on the TV quite recently where they were carrying out a post mortem on a turtle which had been killed by a speedboat. The lung had been sliced through but they could not tell at post mortem whether it died of blood loss or suffocation.
The loss of our puppy was very traumatic for us, losing our puppy so young and in pain - the insurance company just made matters so much worse.
I would definitely not recommend this company. You only know a good company when you make a claim, so don't make the same mistake.
Perhaps they are right in the letter of the law but certainly not morally.
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