|would not recommend - Direct Line|
eileen mccartney, 5 December 2013
Directline tried every way they could not to pay the pet claim out I would not recommend them , I will not be paying them anymore and when my house insurance comes up for renwal that will go to. thanks for taking my money direct line
|Innept and malicious - Animal Friends|
Fergie, 4 December 2013
Didn't bother to advise me of any exclusions that had apparently applied year on year when I renewed, and only the second I make a claim, they then decide to tell me THE ENTIRE RESPIRATORY system is excluded. Surprise, surprise, before I knew it the slightest definition was arbitrarily linked to the respiration system, even when vets advised there was no connection!! STAY AWAY!!! Apparently the ombudsman deals overwhelmingly with this insurer for the MOST upheld complaints - enough evidence in itself!
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|HEARTLESS - NO MORALS - Petplan|
Denise Connah, 4 December 2013
RE: PETPLAN INSURANCE:
I recently had to have my much loved dog euthanized.
I didn't expect to be able to claim for the euthanasia, as I knew that is not covered on my policy BUT after "19" years of her being insured with PETPLAN, I received NOTHING stating that they were sorry to hear about Amy's death (even if they don't care, it should be part of their customer services).
Nor anything to thank me for my continued custom with them, for "all those years".
I realise that PETPLAN is a business, first and foremost BUT to be treated in this heartless fashion, is DISPICABLE.
I shall do my level best, to make sure my family and friends do not use this company.
|RIP OFF - John Lewis|
Fiona Smith, 2 December 2013
John Lewis charged £385.96 last year for pet insurance and now this years renewal is £591.67??? No claims have been made - ever, there are no on going conditions, no problems what so ever, so how on earth can they increase the premium this way?
I really would have expected better from John Lewis!
|Waste of money - Petplan|
Lindsay Barton, 29 November 2013
I have had both my dogs insured with Petplan, one from being a pup. I have had the insurance for 4 years and have just put a claim in for both dogs. Both claims have been refused, with the excuse that their illness/injury occurred before the policy started!! How am I supposed to know what my dogs are going to develop?? I am now waiting for a response to my complaint and will then refer it tp the Insurance Ombudsman.
|Excellent - Animal Friends|
A Robinson, 28 November 2013
Can't fault them for service. My claim was paid in a matter of days directly into my bank account without fuss. I expected to be chasing them for my money as I have done with other insurers in the past but no need here.
|great company- 2nd year of being with them - Cover My Pet|
Tazzie, 25 November 2013
Having a giant breed dog which are known for health complaints I needed to find a company that would pay out more than the usual i.e. cruciate ligament surgery is 4k per leg in this breed, therefore need good level of payout, for a reasonable charge.
I have good cover at a good cost for this breed, also they paid out with no problems in the 1st year and the 2nd year of insurance the cost of insurance reduced by a couple of quid!
|complete and utter battle with every claim - Petprotect|
Elena, 19 November 2013
I decided to take a plan with this company for my new dog after they filmed my old dog having acupuncture. I thought wow this company really cares about the treatment offering cover for alternative therapy. In 2010 I took out cover. The plan seemed really good and the excess reasonable with lifetime cover. 6 months in I needed to make a claim. Battle one. Excuses never received the claim. Then yes we have it. Then new system issues finally I received payment after 2 months. Then came the renewal notices. Wow over £600 with excess increased and co insurances. New.one on me. But now they have you over a barrel. Lifetime cover but at a price and very high excess and co insurance. Then battle 2. Claim this year. This time sent by recorded delivery. A letter sent 12 days later saying it will take 20 days to assess. I had to chase by email only to be told by anonymous persons from their service team they will only pay claims submitted in 6 months. I wish I never had anything to do with this company. I should have known when they filmed my dog they never paid me for using my dog in a video or even paid for the acupuncture session. Cowboys. Stay clear
|For Peace of Mind - Animal Friends|
J. Moffit, 19 November 2013
We have had Animal Friends for three years and all of our claims have been paid quickly and without problems. Our last claim involved over night care at a specialist vet hospital and an operation and a bill of almost £2000.
Highly recommend AF to everyone.
|RIP OFF!!.. - John Lewis|
OCYRUS, 18 November 2013
I HAVE A 3 YEAR OLD AKITA DID A SEARCH WHEN WE GOT HIM AND GOT A GREAT PRICE FROM JOHN LEWIS. IN THE 1ST YEAR THE PRICE WAS ABOUT £12 THEN IN THE SECOND YEAR IT WENT TO £28.89 NOW HE'S 3 AND THIS YEAR IT'S A WOPPING £44.65 AND I HAVE NEVER MADE A CLAIM, YES I UNDERSTAND AKITAS HAVE PROBLEMS BUT I HAVE DONE MY HOMEWORK HE'S PARENTS BOTH HAVE HIP SCORES AND EYE CLEAR TESTS WHICH WERE FINE. I AM DREADING NEXT YEAR TO SEE IF IT WILL HIT £50.00 THIS IS A 3 YEAR OLD FIT AND HEALTHY DOG NOT 10 OR 14 YEAR OLD DOG FULL OF PROBLEMS AND ILLNESS AND CLAIMS. I WOULD LOVE TO KNOW HOW JOHN LEWIS WORK OUT THEIR PET INSURANCE POLICY AND PRICES. YES GREAT PRICE TO START WITH BUT ON THE WHOLE POOR..
|Oscar says "Thank you" - Vet Sure|
Oscars Mum, 8 November 2013
My Cocker Spaniel Oscar was diagnosed with Adenocarcinoma on the 1st December 2011. His prognosis was very poor but as he was insured his vet referred him to North Downs Specialist Referrals. He had major surgery to remove the cancer and metastases in his lymph glands. The cost was in the region of £4,000, Vetsure paid. He then had 3 months chemotherapy which was very expensive and again Vetsure paid. He seemed to be cancer free for about 6 months but on a routine check up it was discovered that there were more metastases in his lymph glands. An x-ray then confirmed the cancer was also now in his lungs. Despite all this Oscar remained happy and seemingly well. We decided to try tablet chemotherapy at home. On 10th May 2013 we celebrated his 10th birthday! I am so glad we took out a Premier Plus Lifetime Policy with Vetsure, Oscar has had the best veterinary care and medication available, without good pet insurance this would not have been possible and our beautiful spaniel would not still be here. Thank you Vetsure so very much.
|More Than Excellant! - MORE TH>N|
Robert L, 6 November 2013
I have had 2 dogs insured with More Than for several years and have been very happy with their service. I especially like how quickly they send out cheques and the vet phone service they provide.