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Recent Reviews

Definitely pet insurance provider of the year! - Animal Friends
Robert, 24 October 2014

Sales staff were friendly and explained all of the polices in detail for me so that I got the one best for me and my cat. Customer services were very efficient when I needed to change my address and when I needed to claim there was no stress and it was sorted quickly. Plus they donate to animal charities, which is brilliant.

Great Cover - Petplan
Ella , 23 October 2014

They may not be the cheapest plan out there, but Petplan provides great cover. We have been with them over 10 years and never have any issues with claims. Payments are quick and customer service is very friendly.

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Avoid! - E & L
Ross, 23 October 2014

I got tied into E&L after buying my puppy with a free period of insurance. Never received any paper documents, when moved house they have the check to charge me 10 admin fee!! I have worked in insurance and I can assure you it does not cost 10 to change a customer's address on the computer!! I wrote a complaint and finally had the charge refunded! Now looking at alternatives to cancel. Never had to claim luckily so can't comment on anything else but reading other's reviews I am happy to be leaving them!

Jayne Knight, 23 October 2014

You might as well throw your premiums in the bin as this company rarely if ever pay out on a claim. They do not cover normal pet illnesses and accidents and stick to a very specific list which is a huge joke. The are on Facebook and the posts on there from customers, all negative get deleted by them when they feel like it. Thanks to them I now have 2 elderly uninsurable cats who I am unable to get treatment for. Petpals, a name that is a lie has to be the worst pet insurance company in the UK. I hope that all the bad comments get somewhere but they are so arrogant I very much doubt it. I am doing the Ombudsman thing and should everyone else. Good luck in your fight against these people.

Efficient pay-out but poor at renwal - Tesco
L Mills, 23 October 2014

Both cats had bites that got infected and required emergency treatment, and repeat treatment, all covered by Tesco, no quibbles. Paperwork sent directly to them from the vet. However it became very expensive on renewal despite having other products with Tesco bank, so am moving to a different company.

A lovely touch - Animal Friends
Cathryn Donoghue, 22 October 2014

I had my dog Barney i sured with animal friends and only had to make one claim which was dealt with quickly. Barney passed away recently and i got a hand signed letter from there MD Elaine offering her condolences. Its clear they are a company that cares about animals and there welfare. I will get another dog soon and there's only one place I'll be going. :)

Useless - Petplan
Caz, 22 October 2014

I insured my cat with Petplan. They will fight tooth and nail to not pay you. They will even have the nerve to then re-send your insurance documents with additional costs they add onto your policy for their inconvenience. They will also add onto the 'Life Policy' a disclaimer which will avoid you being covered for anything to do with the illness you tried to claim for originally. I would avoid completely. When i rang up to complain and cancel, she told me to 'take care' 5 times when saying goodbye. 100% awful.

Don - Animal Friends
K Robinson, 22 October 2014

Great initial price, but when they wriggle out of paying a claim that leaves you not only 200+ out of pocket plus without future cover for a congenital condition that wasn't even linked to the claim, the price doesn't seem too cheap!

Daylight robbery - E & L
Lisa, 21 October 2014

Very slow to pay out that's if you are lucky enough to get one. They try every trick in the book to get out of paying out . They have upped the payment for my policy without telling me and have taken it out of my bank. Please stay well away from this company they cause you hassle and stress and lots of it!!

Great Service - Direct Line
Sally T, 21 October 2014

We have had Direct Line for several years for our two collies. We have had to file a few claims over the years and have never had a problem. Relief that they pay the vet directly, so only need to pay the excess at the office. Staff is very helpful also. We highly recommned this company.

ongoing delay tactics - Sainsburys
Mary and Mike, 21 October 2014

SAINSBURYS will do anything to avoid paying a claim. 'Your dog's complaint relates to a condition encountered before purchasing the policy. 'Lies of course. The latest tactic? 'Your claim (sent weeks ago) may be in the post room and we are not allowed to access it. How about "I'm passing onto a colleague in case I give you incorrect information...and then...we have not received your claim it must be lost in the post'....Avoid this company (Allianz) at all costs..they are the worst bunch of sharks we have ever had professional dealings with....

Wouldn''t use -
Laura, 21 October 2014

Despite a further in depth explanation from my vet as to why the condition was not pre-existing, E&L, trading as have declined to pay out because they have now put a back dated exclusion on the policy, explaining that as they have done this, they don't need to pay. I'm off to the ombudsman!


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