Worst ever insurance company I had my pet insured for 14 years with no claims until final year after paying £5000 plus premiums and every year an increase in premium even though you had not claimed, when you do claim you wait for ever then they deduct extra bits so you end up with next to nothing . They emailed me on the day my dog was put to sleep asking me to chase the vet for an explanation why my dog had wobbly legs . For gods sake the poor dog was dying !!!! Do not insure your beloved pet with this company !!!!!!!!!!!!!!!!!!