My dogs have continues ailments. One has cushing and the other has diabetes. We had the peace of mind with the pet insurance untill today. Each year the policy cost have gone up and I have never complained. I was always led to believe that when you start a new policy date then your claims starts again. I've just made my first claim and the new policy date started sept 2017 to be told that I have reach my claim limit and no payment for one dog and a part payment for the other. Yet they still want me to pay £225 per month and I cannot claim on the ailment that they are being treated for and to top it all have to pay £30 to cancel the policy. Not the way I was expected to be treated as I was passed to petwise when my original insurers stop doing pet insurance. Would not recommend them to anyone.