one of our cats unfortunately lost his eye due to a vets misadvice. We incurred costs of over £5000 and pet plan paid out...... wait for it - £46 for the original consultation fee. they claim "the issue arose after the consultation and is a separate issue" THEY THEN SENT US UPDATED AND BACK DATED FALSE COVER DOCUMENTS WITH EXCLUSIONS FOR LEFT EYES. you guessed it - he had lost his left eye. we tried to take it further but got nowhere with it complete scam company
AVOID AVOID AVOID!