Operation was in 2015. Dog was then 7 years 2 months old. Even our Vet is fed up with sending them information. Last week they again asked for an updated history of his illnesses--- then quibbled because he had been to the vet just 4 weeks ago about his ear! The op was 2 years ago and nothing to do with an ear.
They still have not paid and are now saying that as he is now over 8 they will deduct £140.

So many calls have been made to no avail.

Beware and stay clear, use a reliable well known company.

I have tried to find out who runs this 'company' the CEO, Managing Director or anyone, but no one will say.