Yes I've been waiting for a claim submitted in May and it's now mid-Sept! I get occasional emails saying they've had a high demand etc but it's ridiculous. If I hadnt been so busy at work I would be chasing it. That's not to say the won't pay (I claimed a few years ago and after a bit of a fight got a cheque in the post a week later). But I think my dog will be dead by the time they assess her claim. I don't know how things have gone so badly wrong there.