Very fast but beware of gotcha


Their lifetime policy was competitive when taken out siz years ago. The moment each cat turns eight years old, the terms of excess changes from £75 per condition, to 20% of all costs. This happens at just the age when no other insurer will take on a cat as a new risk: they have you over a barrel. Complained to Ombudsman who says it's acceptable practice; I say it's sharp practice and not in keeping with John Lewis ethos.


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