I was recommended Vetsure by my vets in York. My cat was recently hit by a car, and Vetsure have been so straight-forward to deal with. I phoned them after the accident and the women was really kind and sent me a form by email which I basically just had to print off, sign and hand into the vets. Everything was then taken care of directly between the insurer and the vet. Other than a couple of emails from them to tell me that they are paying the bill, I have not needed to get back in touch with them. I will definitely stick with them!