My parents had their dog insured with this company for five years. He cut his eye on a thorn and developed an ulcer and required surgery. The bill came to nearly £700. The insurance company refused to pay stating that they had excluded eyes and eyesight due to him having a minor eye complaint over six years ago!!! The current problem was due to an accident and nothing to do with the infection years ago. Band of robbers they are - at least Dick Turpin had the decency to wear a mask!!!