John Lewis Finance

Ranked

#10
10 of 19 insurers by customers

John Lewis Finance offer 3 levels of Lifetime Pet Insurance Cover to ensure your pet is covered for illness or injury for life, as long as your policy is renewed and there is no break in cover. The Plus and Premier Pet Insurance products are defaqto 5 star rated. Payments can be made directly to your vet, and emergency dental care is covered. Third Party Liability insurance is included for dogs and all plans offer 24/7 access to Vetfone helpline.

Reviews

1.6
  • 117 reviews
  • Excellent
    6% Complete
    6%
  • Very Good
    0% Complete
    0%
  • Average
    7% Complete
    7%
  • Poor
    21% Complete
    21%
  • Terrible
    67% Complete
    67%
Coverage

The John Lewis Pet Insurance policies are all Lifetime Pet Insurance products offering cover for vet fees up to the chosen limit per year for all conditions except those in evidence before the inception of the policy (pre-existing conditions). This means that they will cover claims for vet fees up to the policy limit each year. Cover for an condition will continue in any subsequent year providing the policy is renewed with no break in cover. Cover is provided for Third Party Liability for dogs only, with a £250 excess on each claim. All policies offer cover for death from illness or accident (up to 9 years of age), emergency boarding fees if you are ill, accidental damage cover, advertising cost cover if you pet is lost or stolen, and complementary treatments with applicable pay out limits for each item from within the overall cover limit.

Choose between vet fee cover options of £3,000 in the Essential policy, £7,500 in the Plus Lifetime policy, and £12,000 vet fee cover in the Premier policy. The Plus and Premier policies offer cover for overseas travel with your pet, or holiday cancellation due to a pet emergency.

Excess

Variable. For pets over 9 years you pay a larger excess or 20% of the claim, whichever amount is greater.

Age Limits

From 8 weeks of age.

Waiting Period

14 days for illness, 48 hours for death or injury.

Additional Policy Information
Can they pay your vet direct?

Yes, this is possible to arrange.

Please note

Policies are subject to exclusions and conditions so please always consult the insurer's policy documents before you buy. 

Pet Insurance Review compiles the latest Policy information and general company information from each insurers website with the information gathered on the date shown. We make every effort to ensure the information is correct but cannot be held responsible for any inaccuracies.  

Company info

John Lewis Finance offer 3 levels of Lifetime Pet Insurance Cover to ensure your pet is covered for illness or injury for life, as long as your policy is renewed and there is no break in cover. The Plus and Premier Pet Insurance products are defaqto 5 star rated. Payments can be made directly to your vet, and emergency dental care is covered. Third Party Liability insurance is included for dogs and all plans offer 24/7 access to Vetfone helpline.

John Lewis Finance

By:
Dr Caroline Clark
Posted: 19/03/2019
1

This company has no interest in following its own Ts&Cs let alone settling a claim. Received a letter saying they needed a medical history from a previous vet, the letter stated that within 8-10 working days they would either settle the claim, or send a...

Breed

Weimaraner

Species:
Dog
By:
Richard
Posted: 14/03/2019
1

Our pet insurance policy expired on "12/3/19".
Our cat was ill on this day and required treatment.
John Lewis response ...... "We cover up until the 12th (ie the policy actually runs until the 11th).

Typical insurance company squirming to avoid paying...

Breed

Mixed Breed

Species:
Cat
By:
Margaret Bryson
Posted: 12/03/2019
1

Absolutely disgusted - I received my renewal today premiums increased by 86%. Shocking.
Existing policy excess 140.00.
This is daylight robbery. How can they justify that increase.
Needless to say they have lost another customer

Breed

Mixed Breed

Species:
Dog
By:
K Lowe
Posted: 05/02/2019
1

I have just been sent my renewal documents. They have increased it by £400! I’m kicking myself as I didn’t notice last year that it was astronomical too. They now want £1500 to ensure two mongrels aged 5 and 6. I’ve made 2 claims for minor ailments. They...

Breed

Mixed Breed

Species:
Dog