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Aviva pet insurance

PO Box 4
Surrey Street
Norwich
NR1 3NG

phone: 0800 656 9729
website: http://www.aviva.co.uk/pet-insurance/

The popular insurer offers three levels of pet cover: silver, gold and platinum.

User Rating
3.8
out of 5

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Reviews of Aviva pet insurance

5/5   Fantastic   4 July 2015

Reviewed By: Ian, Recommend:

Had to have our cat taken to a specialist following some stomach problems. Aviva settled the claim quickly and the customer service team were really helpful. Couldn't ask for better.

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1/5   Disgraceful   16 March 2015

Reviewed By: Nickaberdeen, Recommend:

Absolutely shocking customer service. I recently moved from a big city to the quiet countryside. I informed aviva and they said my policy was increasing by 150, which I begrudgingly accepted as it was lifetime cover I had with them. Anyway long story short after five years with them, and with two months passed on the renewal, they decided that my policy was not increasing by 150 and that it was actually increasing by 850, for no reason what's so ever, and all I was told was it was not them that set the amount. I would strongly recommend people avoid them at all costs as I believe it is just a way for them to avoid covering my dog in the years that he is more likely to need cover. So after paying 50 a month for the last five years for lifetime cover I have had to change to a better company.

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 Not helpful when you don't say who you went to after!

comment by: TOM JUDGE, 16 December 2016
 
 Hi, who did you re insure with? I have this problem with Argos insurance 600 premium increase!

comment by: Mia, 16 June 2015
 
4/5   My claim   15 December 2014

Reviewed By: SPeter, Recommend: Y

Claim was settled promptly. Only quibble was that the forms had to be sent twice. Not sure if I messed up or the company did. Otherwise, I can recommend this company to others with pets.

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5/5   Easy claim process   20 September 2014

Reviewed By: Maxine Smith, Recommend: Y

We have had our 4 year old miniature schnauzer insured with Aviva since September 2012. In March this year he became seriously ill with multiple problems. Aviva Pet Insurance have been outstanding - they have paid claims totaling around 5000 quickly and without question. You can choose how you have your claims paid - either to yourself or directly to your vet and during the claim process they keep in touch by text and email - they notify you when they receive the claim form, when it has been passed for assessment and again when your claim has been approved. We have just received our renewal and we were anticipating a whopping rise in premiums, however, this was not the case the premium had only increased by 3 a month. Would definitely recommend Aviva - they have been faultless with our insurance.

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4/5   brilliant   31 July 2014

Reviewed By: T Wilton, Recommend: Y

Filed claim after our beagle was bitten by another dog. Promptly paid up.

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